In Consumer Sales Organization (CSO) we are a global team at Microsoft responsible for sales across Devices & Creativity (Windows, Microsoft 365, and Surface) and Gaming. CSO puts the consumer at the center, helping them discover, learn, and buy through direct and partner channels in over 120 countries around the world. Our team works with ecosystem partners and internal business groups to drive digital excellence and e-commerce capability, as well as accelerate cloud and subscription adoption. Together, we win by delivering compelling at-home and on-the-go experiences combining intelligent edge devices and services that create Microsoft fans for life.

The Devices & Creativity Sales Partner Account Manager for the GCR markets is responsible for the sales through retailers, distributors and mobile operators of all Devices & Creativity products – M365, Windows Consumer, Surface, and Accessories. This sales role works with channel partners to provide sales leadership by transforming the partners' business models and providing operational support expertise to drive Microsoft's strategy and enable the partner to grow their business.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Sales Leadership, Planning, and Collaboration (30%)

• Responsible for delivering revenue quotas as the primary business owner for one or more Solution Areas. This entails identifying the optimal mix of go-to-market (GTM) approaches to stimulate growth, defining sales engine targets, leading the development of small and medium business (SMB) strategies, overseeing sales engine and partner performance, and managing SMB investments to propel revenue growth and customer acquisition. Lead the orchestration and execution of SMB growth plans, pinpoint growth opportunities across Solution Areas, influences market dynamics, and assess competitive threats to generate revenue. Driver collaborations across major organizational units, share best practices and technical expertise, and provide instrumental support closing strategically valuable deals.

• Familiar with eCommerce SMB business channels and dynamics, develop business strategies and business plan based on eCommerce SMB business model, such as JD.com and so on.

• Lead fiscal year business planning for small and medium business (SMB) segment across Solution Areas on our online sales channel. This involves defining key details of SMB execution plans, securing buy-in from key stakeholders, and determining the resources and investments required to drive execution plans and sustain revenue growth on our online sales channel. Evaluate SMB segment performance against growth targets and take accountability for leveraging local market and industry expertise to optimize return on investment (ROI) of Secure additional investments as necessary to drive plan execution, thereby impacting revenue growth, customer acquisition, and expanding market share.

• Drive action through counterparts across the business (e.g., Finance, Business Group Leaderships, Marketing, Category, BSO) and share thought leadership and expertise in local market and competitors to identify growth opportunities. Define long-term strategies and optimize execution plans for meeting and exceeding revenue targets, and develop and socialize best practices.

• Partner with leadership teams and stakeholders across small and medium business (SMB) segments to align on strategic priorities and drive scalable improvements in execution plans. Customize and adopt sales sprint motions, which include data analysis, alignment of partners, programs, incentives, and outcomes.

• Lead one or more v-teams of internal cross-functional stakeholders across a multi-matrixed business. Apply deep expertise in partner ecosystems to align stakeholders, gain buy-in for long-term execution strategies, and set expectations that drive revenue performance across Solution Areas on our online sales channel. Define performance targets, priorities, rhythms of business (ROB), and governance models for evaluating progress on plan execution, identifying gaps, holdingteam accountable, and driving corrective action at scale as needed. Share best practices for leading business planning and plan execution within and across v-teams.

• Share local market insights , leveraging small and medium business (SMB) assets, local market expertise, marketing campaigns, and competitive insights, as well as an understanding of the voice of the customer and local market digital maturity by segments to identify opportunities and define long-term strategies for driving revenue growth and customer acquisition at scale, via the optimal mix of partners and programs. Proactively benchmark data from local market against global data, apply expertise to gain insights that drive opportunity development, and leverage insights to secure additional resources and investments.

SMB Management (40%)

• Build strong partnerships with the eCommerce SMB management team, with familiarity in online SMB operation models, and identify business opportunities by leveraging in-depth eCommerce SMB expertise.

• Manage small and medium business (SMB) business plans, key solution plays, and program offerings (e.g., incentives, local assessments, and programs) in alignment with One Microsoft culture to achieve joint outcomes on our online sales channel.

• Lead the evaluation of small and medium business (SMB) customer base on our online sales channel with virtual team stakeholders to understand growth opportunities in each sales channel, identify which customers are likely to invest in modernizing their business, determine which go-to-market offerings to activate, and ensure partner alignment.

• Evaluate customer and/or partner program performance in local market and predict the likelihood of sustained or increased returns. Apply insights to drive decision-making across internal and/or external stakeholder teams, optimize return on investment (ROI), identify opportunities to scale improvements to programs across small and medium business (SMB) sub-segments, and develop strategies and governance models for overcoming obstacles. Lead a rhythm of business to share this information and relevant insights with internal and external stakeholders and leadership. Gather voice of customer and voice of partner insights to inform program evolution.

• Engage with and influences internal and/or external stakeholders to gain buy-in and alignment on strategies and plan execution needs. Attend meetings with partners, distributors, and business leaders to discuss plans, progress, and next steps to drive revenue and performance of solution areas on our online sales channel. Define new engagement models and share best practices and expectations for utilizing engagement models to maintain alignment and positive rapport across stakeholders.

• Work with internal stakeholders to ensure continuity in the execution of customer and/or partner programs,maintaining awareness of customer satisfaction and upcoming changes in business practices that may impact customer-partner engagement. Serve as a point of contact for escalation of customer or partner issues, monitor local market feedback on Microsoft, and make changes to customer and partner programs and engagements as needed to improve satisfaction in doing business with Microsoft. Understand customer and partner satisfaction scores and insights, supporting action plans to address areas of opportunities.

Deliver Success (30%)

• Collaborate with online platform and distributors to develop business plans from scratch leveraging fluent SMB knowledge and execute flawlessly with partners.

Achieve success within a complex and competitive environment sustainably, fostering a growth mindset.

Qualifications

Required/Minimum Qualifications

• 8+ years in partner management, sales, business development, platform ecosystem/network, or partner channel development in the Technology, Internet, or E-commerce industry

• OR Bachelor's Degree in Double E, Finance, Engineering or related field AND 8+ years partner management, sales, business development, platform ecosystem/network, or partner channel development in the Technology, Internet, or E-commerce industry

• OR equivalent experience

• 2+ years of experience with planning, budgeting, and other project management activities

• Good understanding of consumer channels and retail landscape, familiar with online business eco-systems

• Track record of building strategic relationships and partnering with senior account executives, and drivinglong-term sustainable sales growth with partners

• Distribution channel management with demonstrated business operational excellence, execution, and sales results achieved through collaborative business planning, implementation of channel strategies, account management, and performance monitoring

• Fluent in Mandarin and proficient in English communication in a multinational organization

Additional or Preferred Qualifications

• Work experience in Consumer Electronics/IT ecosystem experience with a focus on devices and services sales across consumer segments

A sales background with solutions or consumer products to SMB customers

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .