**To be considered for this position, you must apply on the Fortera website. Apply at: https://www.forteracu.com.

Teller

Branch Operations **Hopkinsville, KY ID:649-064 Full-Time/Regular

Salary Range: $15.50-$17.90/hr. Depending on experience.

FULL-TIME TELLER ROTATING SATURDAYS.

POSITION PURPOSE Responsible for consistently providing all members with an exceptional experience while efficiently processing a variety of member services, including processing deposits, withdrawals, loan payments, cashiers' checks, money orders, and cash advances. Actively engage with members and introduce members to products and services that will help them achieve their financial goals.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Assumes responsibility for the efficient, effective, and accurate performance of Teller functions.

• Represents the Credit Union in a courteous and professional manner in line with the Fortera brand and service standards.
• Accurately process routine transactions including but not limited to cashing checks, depositing cash and checks, cash and check withdrawals, credit card cash advances, loan payments, check orders, and transfers.
• Receives checks for proper endorsement and negotiability by following credit union check acceptance guidelines.
• Sells money orders, gift cards, and cashiers' checks. Redeems savings bonds, process wire transfers, and stop payments.
• Maintains knowledge of credit union products and services and educates members on products and services that will benefit the member including remote services such as mobile and online banking, ATMs, and shared branching.
• Processes all transactions efficiently and accurately to maintain a balanced a balanced cash drawer by following proper balancing procedures.

Assumes responsibility for establishing and maintaining effective, professional business relations with members.

• Ensures that members' requests and questions are promptly resolved.
• Accurately completes account maintenance requests such as contact information changes.
• Ensures that all members are informed of Credit Union product and services, types of available accounts, interest and dividend rates, and other related services and information.
• Maintains privacy of member account information at all times.
• Ensures that the Credit Union's quality reputation is maintained and projected.

Assumes responsibility for establishing and maintaining effective coordination and working relationships with team members and with management.

• Actively works with branch team to provide members an excellent service experience.
• Openly communicates with branch management team any significant problems or concerns.
• Completes required reports and records accurately and promptly.
• Attends and participates in all meetings, trainings and committees as required.
• Participates in community and civic programs to promote awareness of the Credit Union in the community.

Assumes responsibility for related duties as required or assigned.

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