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Working Arrangement

Hybrid

Job Description

The Director, Operational Risk and Resilience Management (ORRM) will report to the Head of Risk and Resilience Programs in supporting various risk programs to enhance Manulife’s operational risk and resilience capability. With a focus on Technology and Data resilience, the Director will work closely with segment risk teams to provide guidance to better identify and manage current and emerging risks, reporting relevant risk and resilience postures to senior management and risk committee, and demonstrating appropriate risk behaviours and culture.

• Support the development and maintenance of operational resilience policies, standards and guidelines.

• Lead the development of various Operational Resilience Program workstreams as well as ad hoc projects and risk programs from a Technology perspective.

• Support the design and implementation as well as ongoing maintenance of the operational resilience management system.

• Provide oversight and challenge over the ongoing critical operations maturity assessment activities and the reporting of resilience posture, working with cross-functional teams and Segment Risk Officers to help ensure timely and accurate resilience assessment outcomes

• With an emphasis on Technology and Data Resilience, provide education and training to business, operations and technology resources to implement the resilience management program(s) within their respective area.

• Education and training should have a particular focus on integrating with their existing risk, resilience and compliance processes to help ensure sustainability and avoid duplication of effort.

• Share key information, including risk exposures, resilience posture and maturity, loss data and risk management/control best practices to various business, operations and technology contacts to facilitate sharing of learnings.

Job Requirements ( Education, Experience, Knowledge, Skills and Competencies):

• Technology risk and resilience experience within a large Financial Institution

• Minimum 8 years of experience in risk management, technology, operations or compliance background

• University undergraduate degree with a relevant advanced professional designation preferred (e.g., MBA, Finance, Risk, Actuarial, Technology)

• Solid experience in designing, implementing, and validating the effectiveness of operational controls

• Strong written and oral communication skills, including ability to translate complex technical issues into fundamental concepts

• Experience leading projects in complex operational environments and working with multiple stakeholders across the organization.

• Excellent analytical and problem-solving skills with ability to think strategically

• Excellent problem-solving skills, ability to see the big pictures with high attention to critical details.

• Self-starter with the ability to work with little guidance

#LI-JH

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Boston, Massachusetts

Salary range is expected to be between

$114,975.00 USD - $206,955.00 USD

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

Company: John Hancock Life Insurance Company (U.S.A.)